My daughter started getting eczema at the age of 2 months an just started to get worse so decided to use kawakawa repair balm anf oat soaker it's cleared up her back an started to clear up her arms and chest
Eczema Care Trio
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$80.80 NZD - Regular price
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$80.80 NZD
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DESCRIPTION
DIRECTIONS FOR USE
SUITABLE FOR
INGREDIENTS
BOTANICAL ACTIVES
SHIPPING & SIMPLE RETURNS
Free Shipping
Orders over $85 delivered free in NZ (Saturday delivery is additional), standard shipping is $6.50.
International orders
You can use the Shipping Estimator on the cart page, or view the rate before you complete checkout.
Refunds and returns
If you change your mind, simply return unopened, unused product for a full refund. In the very unlikely event of a negative reaction, get in touch to share your experience and discuss returning the product to us for a refund. If you have been using steroid cream, skin can be more sensitive and you will need to wean into use gradually. Need help? Get in touch for a chat.
Our Returns information is here.
Your Questions Answered
Why does Kawakawa Balm help skin prone to eczema, psoriasis & dermatitis?
The Kawakawa leaves and stems are packed full of natural botanical actives that have numerous medicinal and healing properties. Chemically, the Kawakawa leaves contain pain-blocker myrsticin, eugenol which is an antiseptic, and skin-rejuvenating antioxidant lignins. It is rich in iron, magnesium and vitamins. We preserve the effectiveness of all these natural botanical actives in our Kawakawa balm, and the smooth protective balm creates a physical layer that reduces skin irritation and allows the skin barrier to recover.
Why is Frankie's Kawakawa Balm excellent for dry, eczema-prone skin?
Great question! Frankie Apothecary's Kawakawa Balm is a rich, hydrating balm made with soothing native kawakawa that was crafted specifically to soothe itchy, eczema-prone skin. Our Kawakawa Balm is the most internationally-awarded Kawakawa Balm in New Zealand.
Most balms use a simple combination of wax, oil and essential oils or plant extracts. Our Kawakawa Balm has all of these, plus three important ingredients that set it apart from the rest - high potency Kawakawa oil, water-attracting ingredients (more on that in a minute) and a research-backed blend of ingredients scientifically proven to reduce trans-epidermal water loss (TEWL) which is a feature of eczema-prone skin; basically it loses moisture faster.
Our Kawakawa is harvested on high energy times of the Maramataka, carefully prepared with a unique process to retain all the goodness of the leaf and tended by our whānau as it infuses over many weeks.
We include water-attracting ingredients that draw moisture to the outer layer of the skin, giving problem skin much-needed moisture, helping to reduce the itch.
Our research-backed special ingredient, a combination of waxes has been proven to reduce water loss at the surface of the skin as effectively as lanolin, long touted as one of the most powerful emollients (ingredients that prevent moisture loss).
Together, these ingredients support skin healing, moisture retention and itch reduction. While other balms may include kawakawa, no other provides the effective blend of ingredients in Frankie Apothecary's Kawakawa Repair.
What properties does Kawakawa offer?
Kawakawa is one of the most important and widely used plants
in Rongoā Māori (traditional Māori herbal medicine) and has been used by Māori for centuries to treat various ailments. Kawakawa was chewed to manage toothache and drunk as a tea for digestive issues and to treat bladder and kidney issues.
Scientists agree - Kawakawa has amazing medicinal properties. Laboratory testing has revealed that Kawakawa contains:
Myristicin, a pain-blocking substance related to the antiseptic eugenol,
Lignins which are useful in cosmetic and topical skin treatments,
Antimicrobial and analgesic properties useful for reducing skin inflammation
Diayangambin which has anti-inflammatory and immuno-suppressant effects, which means it can help with anti-immune disorders like rheumatism and psoriasis,
Antidyspectic actives which can help control dyspepsia and indigestion, and
Antispasmotic properties which can ease cramping and muscle spasms.
This group of active ingredients assists with reducing the inflammation and irritation associated with dry/itchy skin conditions.
How do I use your products with or instead of steroid creams?
Remember, if you're concerned about your own or your child's skin, we recommend talking to your medical professional.
Kawakawa Repair Balm is a completely natural nourishing moisturiser and many parents have used it with great effect, even after using over the counter creams and topicals.
From what many parents have told us, if steroids have been used, progress may be slower and it's best to start using the Kawakawa Repair Balm gradually.
We've talked to lots of families and here are some of the patterns they've observed when using Kawakawa Repair Balm:
Some have noticed that topical steroids can sometimes leave the skin sensitive until the withdrawal period from the steroids is over. This seems to be different for different people depending on how long the steroid products were used and how severe the condition.
However, generally if steroid products have been used they've told us it took a bit more time to to adjust to the new regime.
We suggest you apply a little of the balm each day and over time gradually increase the amount and time. Remember it is best to always patch test on the skin first and stop in the very unlikely event of a reaction.
Is Kawakawa Balm safe to use while pregnant?
Kawakawa Repair balm is safe for use while pregnant and is also safe for use on babies. While Kawakawa products are safe to be used topically by pregnant women, be aware that it is not recommended that pregnant women ingest Kawakawa, for example not to take as a tea.
Can I use Kawakawa Balm on my newborn?
Kawakawa Repair Balm is suitable for the whole family, including your newborn.
It is a natural product and the beeswax used is cosmetic grade and is sterile.
Is the Kawakawa Balm safe for children with nut allergies?
Olive oil, the base we use to infuse our kawakawa, is a fruit oil pressed from the flesh of the olive. It is not a nut oil and contains none of the allergenic proteins associated with tree nut allergies.
Many families with nut-sensitive children choose our balm for exactly this reason. As with any new skincare product, we recommend a patch test first.
Can I use Kawakawa Balm on broken skin?
If you have open areas of skin, it is important to check for signs of infection. If you are at all concerned, we recommend checking with your medical professional.
Classic signs of infection are pus or coloured discharge, heat, redness, strong odour or smell. If there is infection then consult your medical professional.
If the area is fine, dab with a dressing and apply the balm. Use a clean spoon or implement to remove the balm from the jar (preferably not hands) and to apply.
How to use Kawakawa Balm around the eyes?
Yes, the Kawakawa Balm is safe for using on eyelids.
We suggest to use just a little so that you don't get any in your eyes, not that it will harm them, but the oil-based balm may not be comfortable in the eyes.
When can I expect to see improvement with itchy skin?
The time to see improvement from using the Kawakawa Repair Balm will vary from person to person. Most people see improvement within a few days, and sometimes the skin starts to calm within minutes of applying.
If steroid based products have been used recently (within the last 6-10 months) it may take longer to see the impact of using the Kawakawa Repair Balm. See the question on using steroid products for further information.
How do I use the kawakawa balm, body oil and oat soak together?
The combination of Kawakawa Balm, Body Oil and Colloidal Oats is a great combination to treat persistent dry/itchy skin issues - check out our Eczema Saviour Bundle for extra value.
To use this combination:
Bathe with the Colloidal Oats – add two tablespoons to a bath, less if bathing babies in a tub, and soak for ten minutes.
Pat dry and apply the Kawakawa Balm within a three minutes to lock in the moisturising properties.
3. Body Oil to add a moisturising layer to the skin - apply Kawakawa Body Oil body oil to add a moisturising layer to the skin.
How soon can I expect my order?
We pack orders within one business day of receiving them and ship orders from Frankie HQ in Auckland every Monday to Friday.
Delivery estimates for New Zealand are:
Auckland wide is usually next day or 1-2 days from courier collection.
North & South Island - 1-2 days
Australia:
Standard postal service is 5-14 days provided there are no unexpected delays.
FedEx service - usally within 4-5 days.
For the rest of the world delivery can take 2-4 weeks.
We do our best to dispatch orders as quickly as possible however final delivery times may vary due from those above.
Keep in mind that covid 19 has caused severe disruption to courier networks and international postage. If your parcel is delayed please monitor the tracking for updates.
Can I get a refund if the Kawakawa Balm does not improve my skin?
We think the Kawakawa Repair Balm is a great product for treating dry/itchy skin issues, and so do many of our customers.
Many of our customers have given feedback that the balm has helped calm irritated skin and helped them and their children sleep through the night. Often they have tried many other products on the market and did not get the same result as with the Kawakawa Balm.
One situation when progress seems to be slower is if you've had to use steroid cream to manage eczema. Some customers have told us they've noticed steroid cream use seems to make the skin dependent on their use and more sensitive and irritable when new products are introduced, even gentle ones. In this case, we recommend a period of weaning into using the balm. e.g. start with one application a day and gradually increase, monitoring the skin for any reaction before increasing use. If you have concerns about your skin, remember to consult your medical professional.
If you have not used steroid creams in the last 10 months and have applied the balm in the recommended way - 3 times a day at regular intervals for several days to a week - and see no improvement, please return the balm to us for a refund of the balm cost (shipping is excluded) - you can email us at info@frankieapothecary.co.nz to sort this out.
Can I return my order if I change my mind?
If you change your mind, simply return unopened, unused product for a full refund, excluding shipping cost.
Where can I buy Kawakawa Balm in New Zealand?
Frankie Apothecary's award-winning Kawakawa Balm can be purchased online and shipped within New Zealand, to Australia and around the world. We also have a network of stockists around New Zealand.
How do I use Kawakawa Balm?
Kawakawa Balm is an intensive balm for dry, itchy or troubled skin. Apply 3x a day during a flare-up and 1x a day as maintenance. Always patch test for 24hours before use.
Customer Reviews
Overall rating: 4.9 / 5 from 107 reviews.
I’m so thankful to have found the Frankie products. Baby started showing signs of eczema around 3 months and by 4.5 months it was much worse and would have angry flare ups. Tried kawa Kawa from another brand, and all sorts of natural barrier creams and nothing helped. Reluctantly tried hydrocortisone, after one week it helped a little but it was still persisting. The doc suggested a much stronger steroid which I wanted to avoid if possible but felt like I didn’t have many other options left. Decided to give this a go as a last shot for something natural and am so grateful for the results. It has taken a few months of consistent use to get to wear we are now (oil and balm 3 x a day and within 5 mins after a bath) . However the relief was immediate. It soothed the itching and it looked less angry even while the rash was still there. Will continue using even when it’s finally cleared to prevent it coming back.
My daughter who is now 3, has had eczema since she was 4 months old, although it has only recently worsened. The only cream that worked was one that claimed to be natural, but we later found out it had fluocinonide in it, which is a very potent steroid. When I stopped using this cream on her skin, my daughter suffered severe TSW & nothing else worked on her skin after that. My aunty offered to purchase the Frankie Apothecary Kawakawa Repair for us to try, honestly, I had lost all faith that anything would work because we just kept being let down. The night we placed our first order, my daughter had a severe flare up, her face was bright red & swollen, & was hot to the touch. Thankfully, I received an email that our order was ready so off we went. Once we got home, I popped bubba into the shower & immediately after, applied the Kawakawa Repair. I saw results almost instantly. The redness in her face went away and it was no longer sore or hot to the touch. I had to send photos to Georgina as I thought I was imagining things. Since the TSW started in April, we’ve had countless doctors visits, been prescribed steroid creams 1% & 2%, we’ve had sleepless nights & bloodied sheets in the morning. Now, I’ve ditched everything she’s been prescribed and use one brand on her skin - Frankie Apothecary. The only thing different I use is a soft 0.5% steroid cream for some stubborn patches on her arms & legs, but I now use it every other day, not three-four times a day like I used to. Since starting our Kawakawa Repair journey, I’ve ordered two 105ml jars of the Kawakawa Repair, two 200ml bottles of Kawakawa Body Oil (which I use for larger areas that aren’t so dry, like her torso & back), & the Kawakawa Cleansing Bar. I was also blessed to receive the Colloidal Oat Soothing Bath Soak & Natural Sun Defence SPF40 to sample, which I will absolutely order more of. I will never go elsewhere, I am so thankful I found Frankie Apothecary & grateful for the work Georgina, Matt & the team put into their products!
LIFESAVER! I've been using Frankie for 2 years now. My baby has eczema and the only thing that soothes and clears it up almost overnight, is the repair balm! The oil has done wonders on his cradle cap and the oats helps boost the effectiveness of those products! This was during a flare up. He's all clear now! LOVE
After using bathing oats and followed with kawakawa oil and kawakawa balm a few times, my daughter's inflamed eczema skin improved. We are definitely going to recommend it to the parents with eczema children. Also kawakawa oil is easy to apply after shower, bath and swimming. Make life easier. Thanks a lot
I tried everything to get rid of the eczema flare-up on my ring finger. After intensively using kawakawa Repair Balm cream for a week it slowly disappeared and since my skin healed I regularly use the cream and my flare-up hasn’t returned. Absolutely over the moon with the cream, already recommend it to many of my friends who have babies with eczema.
Highly recommend this pack, it's a life saver to my bubba! We have been battling with her eczema for months . All GP prescribed was antibiotics and stronger steroid which is not helping. The first day we tried it out, immediately we see the results. Her skin is less itchy and crack. Now she is so much happier!! Thank you ❤
My poor baby has been suffering with big patches of eczema and nothing has helped! So glad I found this product! We are on week 2 of using it (this is the before we started photo) it’s healing so well and he’s not as itchy. We use the bath soak and kawakawa balm, looking forward to trying other products too. They also smell Devine! Highly recommend
Store owner replied: Hi Kendra - we're so pleased to hear the Frankie products are helping your wee man's eczema. All the best for totally clearing those patches up!! Cheers, The Frankie Team.
This saviour pack is the best starting point to tackle eczema at any level. My husband has terrible adult eczema across his back and we got this pack to give him some relief and try something different after 2 years of steroid based creams and ointments. From day 1 he had instant relief from the itch and we are in love with the repair balm. The Oats really soothed his skin and now on the journey to eczema free skin.
My 12 year old daughter has had rough, dry, itchy eczema for years, we’ve tried loads of different treatments and I decided to purchase the eczema savior kit to try. It’s cleared up so much and not itchy or dry now.. just some scarring to fade. So great as we’ve done dietary restrictions that were hard on her and she hated, this way she eats well, no huge restrictions and just using the eczema kit has really helped. I’ve also used the ointments on a couple of rashes too.
My daughter started to get eczema on her face and neck around 6 weeks old and as a first time mum I was reluctant to use the creams from the doctors with all the chemicals in it. I came across the kawakawa balm on one of my sister in laws registry as she’s also having a baby and she recommended it for my daughters eczema. I did my research and thanks to everyone’s reviews I decided to purchase my first kawakawa balm... I noticed a big difference after one use and my daughters skin went back to normal after a week. I continue to use it every day and I’ve already purchased my second kawakawa balm... I’ve also got the body oil and I absolutely love it!!! I use it every day after her bath and my daughters skin has been amazing. All these products will be my go to for my daughter and I’m glad I’ve found something I love the first time round!! Lucky me!
I have been battling with my baby’s eczema since she was 3months old. Nothing has ever worked well for her skin long term. Her skin was always dry, itchy & flaky. She was constantly scratching her skin raw. This product is miraculous & works wonders on her skin. Definitely will be buying more soon.
It has calm down on my mokos flare ups I have to use it every night but it helps him rest
Purchased for my moko who is 4 months old and it has calmed her atopic eczema down in a matter of days
Must have!
I have been using Frankies for 6 years after looking for an alternative to steroids for eczema management with my babies/ toddlers. I would HIGHLY recommend these products I managed to control and stop my kids' eczema using the trio protocol alone. While I believe everyone's skin and eczema type responds differently, I think these products are just amazing and 100% worth trying. They are still a staple in my kit for the kids when skin gets dry and for wound and rash healing - the one thing my son will let me use on him because he knows it won't hurt or sting. One of my top 2 favourite natural products I've ever tried. :) x
Sooth my nephews reaction within minutes, must have! Life saver!!!!!!
It’s very soothing for the skin, keeps skin moist and looks healthier.
Love the oil, even tho the bath soak feels amazing its not me.. , and love the balm.
I was struggling to find something that would actually help my son’s eczema, as it had become quite severe and nothing seemed to work long term. After trying Frankie Apothecary cream, I’ve seen such a noticeable difference. His skin has calmed down so much, the redness has reduced, and it’s finally starting to heal properly. What I love most is how gentle it feels on his skin while still being really effective. It’s been such a relief seeing him more comfortable and not constantly irritated or itchy. I’m so grateful we found this cream it’s truly made a big difference for us. I also did try miracle Manuka but it didn’t work out for us even though I really had high hopes for that cream over Frankie apothecary cream. Highly recommend to any parent dealing with eczema.
Really helpful with our son’s face and happy to order another one
All 3 products have helped my eczema really well,
Awesome. Helps with my granddaughters Eczema.
My skin has calmed down so much since using it. It’s amazing!
Amazing, little brother has chronic eczema and as a teenager is a picker, oatmeal soaks really smooth the itching and he loves the consistency of the oil and balm as well have tried heaps he doesn’t like! Will buy again definitely
My 30yr old son had inflamed itchy hands and the rashs were becoming weeping sores. This worked in under a week.
Cleared my babies severe eczema up within a week😊
My mother bought me this package as a xmas present, ended up giving it to me early cause it was badly needed. My hands for months got worse and worse, to the point they were cracking, weeping like rivers, and getting infected. I tried prescription eczema cream, that ridiculous ‘viral’ tallow balm, Nothing was working and my hands were getting worse, not healing. My mum was right, I will now always swear by Frankie Apothecary! My hands instantly felt pain and itch relief, started forming and healing within the first use, and the road to recovery has been super exciting! Thank you so much for a natural miracle ❤️ couldn’t be more thankful!
My daughter had suffered severe eczema, I’ve used different kind of creams and lotions but no effect until I found the kawakawa from Apothecary. It works wonders! After 24 hours of using the balm and the oil my daughter’s eczema had improved. There are still marks but the redness and rash on her skin did settle down. I wasn’t able to take a photo as didn’t expect that it would make a change on the appearance in just 1 day. Very satisfied and happy with the results! Thank you!
Great! This stuff is magic ! Was a great gift!
Loved all of it helped my girls skin alot an trynna get her to pit the oil an Kawa kawa balm herself it jus comes down to her not keeping on to of it it help my skin heaps still in a process of getting better an I am still strong to remind my girl on the importance of putting the oil an balm on it so help
Frankie products have been our go-to since 2021! They’ve always worked wonders on my daughter’s eczema!
Didn't work for my daughter at all and we'd apply it atleast 5+ times during the day. We used two bottles until we realised it wasn't doing anything but making it worse. What works for some, may not work for you. Worth the try but yeah, didn't help my case at all.
It’s a good product.
The repair balm is now a daily necessity for my baby’s skin.
The products work woncerfully, have reordered several times, and always want to have it on hand because of how well it works. In addition, it works well on many issues, highly recommed.
Fantastic product used on my mokopuna and have cleared up their skin they love the smell and use the products everyday :)
Absolutely love love love the kawakawa oil. Will definitely be buying it again.
Amazing as usual for my daughters skin!!
Easy to use, convenient packaging and value for money.